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Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For an item to be eligible for a return,
Several types of goods are exempt from being returned.
Non-returnable items:
There are certain situations where only partial refunds are granted:
To complete your return, please email us at [email protected] with the reason for your return. We will provide you with address to post your return to. We will also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping Costs on Returned Items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.
You can choose between a refund, exchange or credit where:
Products all have different warranty durations depending on their manufacturer.
Most product warranties cover faults in components and workmanship of the product itself when used under normal conditions and do not cover:
Part-Specific Requirements
Certain parts must meet specific installation requirements. Failure to provide proof that these requirements have been met will void your warranty.
M & J Auto Solutions can assist with all warranty matters for online & in-store purchases. Please contact us at [email protected] for warranty assistance. Your online order confirmation or tax invoice is required to validate your proof of purchase for warranty coverage.
You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for the remainder of the warranty period on the original part.
Locally owned and operated business specializing in a wide range of auto electrical and air conditioning diagnosis and repair services. ARCTICK AU35071
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